returnsinfo

RETURNS AND EXCHANGES POLICY FOR ONLINE PURCHASES

We are expanding our return and exchanges window to 60 days to account for any inconveniences caused by store closures and if needed will continue to extend to ensure you can return or exchange your product in store or online as you choose.



This Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the Forever 21 mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site"). All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information or visit Returns and Exchanges for in-store purchases.

Online purchases are valid for exchange, credit, or refund within 60 days from the ship date either through our returns portal or in store. Online purchase exchanges are only available in store. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail or to one of our stores.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).

Final sale items and cannot be returned or exchanged, unless required by law.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND FOREVER 21 WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

To begin your return and create a prepaid label, please visit our Returns Site or sign into your account and click My Orders to select the order that you would like to return. After you selected your order, click "View Details" then click "Return" and complete the provided return instructions. Please use this site for standard U.S. returns. At this time, we are unable to process returns from AK, HI, or US territories through the Return Page site.

Your Order Confirmation email will provide you with an Order Number. The Returns Page will request your Order Number and billing zip code used on the online purchase. Once you enter the site:

  1. Select the items you wish to return and select the reason why you are returning the item
  2. Select how you would like to return the item.
  3. Select "Use a prepaid shipping label". For the "Bring it to our Store" option, please see section RETURNS TO STORE for more details.
  4. Follow the instructions on the prepaid shipping label pop-up
  5. Review your Return and make sure the information on the Return Summary is correct then select "Submit"
  6. Your Prepaid shipping label and Packing Slip will be emailed to you.
  7. Print the Prepaid shipping label. Securely pack your merchandise and Packing Slip in a box or envelope of your choice (you may also use the original package if possible).
  8. Place the prepaid shipping label on the outside of your package. Please make sure that no other tracking labels are showing.
  9. Please note that cost of each return prepaid shipping label requested will be deducted from your refund amount. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  10. When your package is ready to be mailed, do one of the following:

    a. For Smartpost Label, use the FedEx or U.S. Postal Service and drop the return package at your nearest FedEx Ship Center or Post Office

    b. For FedEx Ground Label, drop it off at your nearest FedEx location.

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

You can track your return status from you return confirmation email or FedEx Site.

  • What is your return policy for international orders?

    If for any reason you are dissatisfied with your purchase, returns (with the exception of items or promotions marked “Final Sale”) are accepted within 60 days of the ship date. Final Sale items are ineligible for a return or refund. Your packing slip provides a postmark date that specifies the last day you have to return your merchandise by mail. If you choose to return an item, Global-e will provide you with a refund of the original merchandise price (minus any return shipping charges and any duties and taxes originally paid on the item) in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. Merchandise must be returned in original packaging. Footwear returns must be packaged in a standard brown box with the original shoe box in its original condition placed inside. All returned items must be accompanied by the packing slip from the order and customs documents (if applicable).
  • What are the International Return Instructions?

    To start your returns process, please go to the Global-e returns portal and follow the instructions provided. For your convenience, you may create a prepaid return shipping label and drop off to the nearest carrier shipping location. If you have questions or need assistance with making a return, please contact us at [email protected] or 1-213-741-8257. We will provide you with further instructions on where returns should be sent and the amount you will be refunded not including any duties and taxes originally paid. Refunds for returned items will be credited to you by Global-e in the same currency as your original order in the form of the original payment. The cost of return shipping will be deducted from your refund. Original shipping charges will not be refunded.
  • Refunds will be issued in the original form of payment. Please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

You must present your packing slip or confirmation email (which includes the Invoice Barcode) and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21 location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using Amazon Pay, PayPal & Afterpay. At this time, all store returns of online purchases using Amazon Pay, PayPal & Afterpay are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.

If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward credit was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

Can I return an international order to a Forever 21 International retail location?

No. At this time, Forever 21 International retail store locations cannot accept returns from online orders through Global-e. Online purchases cannot be returned to physical stores.

RETURNS AND EXCHANGES POLICY APPLICABLE TO RILEY ROSE MERCHADISE BOUGHT AT FOREVER21.COM (THIS POLICY DOES NOT APPLY TO RILEY ROSE MERCHANDISE BOUGHT IN -STORE)

This Returns and Exchanges Policy applies to all purchases of Beauty by Riley Rose merchandise made through the Forever21.com website or the Forever21 app (collectively, the "Site"). The Terms of Use applicable to the Site apply to this Returns and Exchanges Policy. Please read the Terms of Use carefully and understand them because by doing business with Forever 21 online, you agree to be bound by them. It is important for you to understand, for example, that you are agreeing that except as otherwise provided in the Arbitration provision in the Terms of UseALL DISPUTES BETWEEN YOU AND FOREVER 21 MUST BE RESOLVED BY BINDING ARBITRATION AND THAT YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Online purchases of Beauty by Riley Rose products made through the Site are valid for exchange, credit, or refund within 30 days from the ship date, except as otherwise provided below or in connection with any particular offering. Your return form and invoice may provide additional details that you must follow in order for your return to be valid.

  • Cosmetics may be returned in new or gently used condition, in the original packaging, and with your return form.
  • All other returned or exchanged items must be unused and undamaged, with all tags attached, and must be accompanied by your return form.
  • Sale merchandise, clearance items, and gift cards / e-gift cards are all FINAL SALE and cannot be returned or exchanged, unless required by law.

RETURNS BY MAIL (applies only to products that applicable law allows to be shipped by mail)

Your package includes an order invoice, return form and a pre-printed merchandise return label.

  • On your return form, check off the items you wish to return and list the return reason code(s).
  • Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  • Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  • Mail your online returns using the pre-printed label included with your package, or to the following address:
    • Forever 21
    • Attention: Forever 21: Beauty by Riley Rose Online Returns
    • 4323 Indian Ave
    • Perris, CA 92571

Refunds will be issued in the original form of payment.

Please allow 2-3 weeks from the return ship date or return in-store for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses (if applicable), please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

DAMAGED DEFECTIVE OR WRONG ITEMS

Exchanges are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise in-store or to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS/ E-GIFT CARDS / STORE CREDITS

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.

QUESTIONS OR COMMENTS?

  • You may reach us at: [email protected]
  • Forever 21, Inc.
  • 3880 N. Mission Rd.
  • Los Angeles, CA 90031

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 60 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

Exchanges for international orders are not available at this time. Please return items and place a new order.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21 location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using Amazon Pay, PayPal & Afterpay. At this time, all store returns of online purchases using Amazon Pay, PayPal & Afterpay are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.

Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift card and/or store credit after your online purchase, for return refunds and future purchases.

Except if you opt-out or for disputes relating to your or Forever 21's intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and Forever 21 (whether or not such dispute involves a third party) with regard to your relationship with Forever 21, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Forever 21 hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Forever 21 will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Forever 21 is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Forever 21 or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Forever 21 can require the other to participate in an arbitration proceeding. To opt out, you must notify Forever 21 in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

  • Forever 21, Inc.

    ATTN: Arbitration Opt-out (Legal Department)

    3880 N. Mission Rd

    Los Angeles, CA 90031

You must include your name and residence address, the email address you use for your Forever 21 account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Forever 21.

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Forever 21 exclusively in a state or federal court located in Los Angeles, California, and to submit to the personal jurisdiction of the courts located in Los Angeles County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Forever 21's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Forever 21 reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Forever 21.

For further assistance, contact us at (888) 494-3837 for U.S. and Canada, or (213) 741-8257 for International shoppers. You can also contact us through our customer service portal.