To Our Valued Customers –
After careful deliberation, we have made the decision to file for chapter 11 bankruptcy protection under chapter 11 of the U.S. Bankruptcy Code. We are deeply grateful for the support you have shown us over the years, but rising costs and increased competition from abroad have made our current business model unsustainable.
In connection with the filing, we are beginning the process of closing a number of stores across the U.S. Importantly, however, our stores will remain open for the time being and we will continue to fulfill customer orders placed online. We also will continue to honor customer gift cards and store credit through and including April 15, 2025. All sales both in U.S. stores and the U.S. website are now final. Accordingly, we will no longer be accepting returns or exchanges. Additionally, at this point, we are no longer offering new gift cards or credit cards.
As part of our filing, we have requested to engage in a court-supervised marketing process for a going concern transaction or the sale of some or all of our assets. Decisions about which stores will ultimately close are ongoing, pending further discussions with landlords and potential buyers. For the most up-to-date information, please visit our store locator, and you can also find your favorite merchandise at www.forever21.com.
This process applies only to Forever 21’s operations in the United States. Forever 21 stores outside of the U.S. will continue to operate business as usual.
For questions about products, warranties, or rewards, please continue to contact our Customer Service Department at 1-888-494-3837. If you have questions regarding the Company’s chapter 11 process, you can visit our case website at www.veritaglobal.net/forever21 or call us at 1866-480-0830.
Again, we are sincerely grateful for your loyalty and support of Forever 21.
Sincerely,
Brad Sell, Chief Financial Officer, F21 OpCo, LLC
